Shipping & Delivery

We provide FREE worldwide shipping on every order with no hidden costs. 

Yes, completely free!

To ensure a seamless experience, all customs duties and taxes are fully covered by us.

We know you want your new KORA Jewelry ASAP (can’t blame you!). We offer FREE standard shipping worldwide so you don't need to pay for unnecessary shipping costs. Plus, we use tracked shipping for all orders so that you can see exactly where your order is anytime!

 

Delivery Time Estimates: 

United Kingdom: 6 - 18 business days 

United States: 5 - 18 business days 

Australia: 7 - 19 business days 

Canada: 7 - 14 business days 

Europe: 6 - 15 business days 

Rest of the world: 10 - 15 business days

Important Notes

• Orders are typically shipped within 1–5 days from our facilities, from when the order was placed.

• Transit times are managed by the courier and may fluctuate due to high-volume seasons, traffic, or weather conditions; therefore, specific arrival dates cannot be guaranteed.

• Shipping to remote or rural areas may involve extended timelines, with some deliveries taking up to 4–6 weeks to reach their destination.

• Once your package has been dispatched, we are not responsible for transit delays, lost parcels, or errors in the shipping address provided at checkout.

Order Fulfillment & Shipping

An order confirmation will be sent to your inbox immediately after your purchase is completed. Under normal circumstances, our team processes and dispatches orders within 1–2 business days, though please be aware that unforeseen logistics issues may occasionally cause delays. Once your package is in transit, delivery typically takes between 5–15 days business days, depending on your location and any local courier delays. We will provide a tracking number via email so you can monitor your package's journey, and you will receive automated updates when your order is shipped and successfully delivered.

[Track Your Order Here]

Missing Confirmation Emails

If you haven’t received a confirmation email shortly after ordering, it is likely due to a typo in the email address provided at checkout. If this occurs, please contact us at hello@korajewelry.com so we can help you locate your order. To expedite the process, please include your full name, shipping address, and the phone number used for the order.

Tracking Your Order

You can view the real-time status of your order at any time by entering your tracking code into our tracking portal. Tracking codes are sent via automated email, when you receive an email saying your order is on the way, there will be a tracking code inside of that email. As your package moves through our system, you will see the following updates:

[Track Your Order Status Here]

Delivery Process

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s progress via our official tracking portal here: korajewelry.com/pages/tracking

There are 2 main phases in order delivery. First it gets sent from us to the local facility nearest to you, of the 'last mile courier' that has been selected for your order. Then the last mile courier delivers it directly to your shipping address. We use multiple different last mile couriers which are selected based on the location of the customer, such as Aramex, Aus Post, USPS, FedEx, etc.

The tracking code we provide you can be used to track it every step of the way. 

We have multiple locations both internationally and domestically where orders are shipped from, and that is dependent on both the location of the customer as well as the availability of the pieces ordered in that area, so sometimes orders come from further away if there is no available stock in the location closest to the customer.

Order Changes & Cancellations 

Because our fulfillment team begins processing orders immediately, we cannot guarantee any modifications or cancellations once an order is confirmed. If you notice an error in your shipping address, please contact us at hello@korajewelry.com as soon as possible.

Trouble Placing an Order

If you encounter issues placing an order, first ensure your internet connection is stable and allow the page extra time to load. Should the problem persist, we recommend trying a different browser or device, verifying that your card has funds, or attempting an alternative payment method. If you still need assistance, please reach out to us at hello@korajewelry.com.

Lost or Delayed Deliveries

If your order is taking longer than expected, please allow for potential transit delays caused by external factors. Once a package leaves our facility, we are no longer responsible for carrier delays, lost parcels, or address inaccuracies. We recommend first verifying that the shipping address provided at checkout is entirely correct; even minor omissions in the street address, apartment number, or postal code can prevent a successful delivery.

If your order hasn’t arrived within 30 business days of shipment, please contact us so we can assist you. We are committed to getting your products to you on time! If you have any questions about shipping, feel free to reach out to us at: hello@korajewelry.com

Orders Marked as "Delivered"

If your tracking status shows as "Delivered" but you have not received your package, we suggest checking with neighbors and searching around the perimeter of your property. If the parcel does not appear after three business days, please contact/request assistance directly with the last mile courier of your order. If the issue is not resolved after taking these steps, contact us at hello@korajewelry.com within 7 business days of the recorded delivery date. We are happy to assist you through the recovery process.

We sincerely appreciate your patience and cooperation.