FREQUENTLY ASKED QUESTIONS

Welcome to the KORA FAQ page. Here you will find answers to our most common inquiries. Should you need further assistance, our dedicated Client Experience team is always here to help here.

Jewelry & Care

What are KORA pieces made from?

Every KORA piece is crafted from premium, biocompatible materials chosen for their quality, durability, and suitability for sensitive skin.

Our core materials are selected to ensure your jewelry remains beautiful and comfortable for daily wear.

Are they suitable for sensitive skin?

Yes! We carefully choose each material used in each piece, ensuring our Jewelry is hypoallergenic.

Are your freshwater pearls genuine?

Yes, we use only genuine freshwater pearls. Each pearl is carefully selected by our design team for its unique character and beautiful lustre, making every piece one-of-a-kind.

How should I care for my KORA pieces?

With thoughtful care, your jewelry will remain a cherished part of your collection for years to come.

  • Cleaning: We recommend a gentle cleaning solution of mild soap and warm water. Use a soft, non-abrasive cloth to polish your pieces regularly, which will help maintain their brilliant shine.
  • Storage: To prevent scratches, it is best to store your jewelry individually in a soft-lined box or pouch. Always ensure your jewelry is completely dry before storing it.

How do I find my ring size?

For your convenience, a link to our comprehensive Ring Size Guide is available on every ring product page. This guide will help you determine your perfect fit with ease.

An item I want is sold out. Do you have a waitlist?

Yes. For any sold-out item, you will find a "Notify Me When Available" button on the product page. By entering your email, you will be the first to receive a notification the moment the piece is back in stock.

Orders & Shipping

What are your shipping costs and delivery times?

We are pleased to offer FREE complimentary worldwide shipping on all orders.

Orders are dispatched within 3-5 business days on average. Once dispatched, delivery typically takes between 5-15 business days, depending on your destination. Delays can occur due to the shipping & postage companies, which are out of our control, but rest assured we are here to support you and ensure you receive your order!

Will I be charged customs duties and taxes?

KORA is pleased to cover all customs duties and taxes for our customers worldwide. The price you see at checkout is the final price you will pay.

Where do you ship to?

We ship globally to most destinations, including Australia, the United States, the United Kingdom, Canada, and Europe.

What is the order and shipping process?

Confirmation: You will receive an order confirmation email immediately after your purchase.

Processing: Your order will be processed and dispatched from our facility within a few business days.

Dispatch: Once dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your order's journey on our tracking page.

How can I track my order?

You will be sent the tracking code via email and instructions/link on where to track it.

Can I change or cancel my order?

Our fulfilment team works diligently to process orders promptly to ensure they reach you as quickly as possible. As such, we cannot guarantee any changes or cancellations once an order has been placed. If you have entered an incorrect shipping address, please contact us immediately.

Order Support

I'm having trouble placing an order.

We are sorry to hear you are experiencing difficulty. Please try the following steps:

  1. Ensure you have a stable internet connection.
  2. Attempt using a different web browser or device.
  3. Confirm with your bank that your payment method is enabled for international transactions.
    If the issue persists, please do not hesitate to contact our Client Experience team.

My order is delayed. What should I do?

While we entrust our delivery partners with the final journey of your order, unforeseen transit delays can occasionally occur. We recommend first double-checking that the shipping address on your order confirmation is correct.

If your order has not arrived within 30 days of dispatch, please contact us and our team will assist you in investigating the matter with our delivery partners.

My tracking says "Delivered," but I can't find my package.

In the rare event your package is marked as delivered but is not found, we recommend checking surrounding areas and with neighbours. If the package does not appear within three business days, the next step is to file a claim directly with the local carrier. Please contact us within 7 business days, and we will provide guidance and support throughout this process.

There is a missing or incorrect item in my order.

In the rare event of an error with your order, please contact our team within 3 business days of delivery. To allow us to resolve this promptly, please include your order number and a photograph of the items received along with the shipping label.

Returns & Exchanges

What is your returns policy?

We want you to be completely satisfied with your KORA pieces. You can find our comprehensive Returns & Exchange Policy here. It details eligibility, timelines, and the process for returns.

How do I initiate a return?

After reviewing our policy to ensure your item is eligible, please email us with your order number and the item(s) you wish to return. Our team will guide you through the necessary steps.

Payment & Gifting

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. We also offer the convenience of Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.

How are refunds processed?

Refunds are processed back to the original method of payment. Once our team has processed your return, please allow 2-7 business days for the funds to appear in your account, depending on your financial institution.

Do you offer gift cards?

Yes, we offer the gift of choice with KORA Digital Gift Cards. They are delivered instantly by email and include instructions for redemption at checkout, with no additional processing fees. You can purchase a gift card here.